Wednesday, July 15, 2009
When Will Internet Access Be Like Electricity
My recent stay at the Westin Kierland reminded me we are still a long way from Internet access being treated like a service utility. The Internet service at the Westin was particularly expensive and very SLOOW. Additionally the business center charged for use of their computers by the minute requiring you to submit a credit card to a reader that held it for the duration of your session. It cost me $5 to login and print my boarding pass.
Additionally there was no free WIFI access in the lobby. When I complained to the concierge I was told the reason... to discourage Internet use. Well it worked, I barely used it. But that attitude is bucking what is surely the trend to a more readily accessible Internet. Think of it; Charging for Internet access in a hotel is like charging for use of the electricity. Think how many complaints there would if a hotel required you to swipe your credit card to turn on the lights? Why should Internet access be any different?